Pella Windows and Doors

They were late, they were horrible in communicating delay. they were very slow in installation, and they didnt finish the job 100%. they sent us project completion doc like we are stupid to sign, then we sent the photos and rewrite them. They will come to fix it in 2-3 months later. there are so many good companies there. simple dont use these guys.

Steve and his crew did an excellent job from demolition to installation. I would use them again. They were on time and kept me informed.

My two-day window installation, which began on June 10th, grew into a multi-day and still incomplete installation with one of the new new windows broken by the installer. It is now September 1st, and not only is the broken window still not replaced, but the caulking and finishing of the other windows still isn’t done. Appointments with installers get cancelled or the installers don’t show up. The office staff are pleasant, but don’t seem to know what they’re doing. They call to schedule appointments and then the appointments somehow aren’t on their books (so, no one shows up) or they schedule appointments and the morning workers are supposed to arrive, I call them to confirm (after sitting all day waiting for nothing with previous appointments) and it turns out they don’t have the material they need to finish caulking and trimming the windows, so no one is coming. (They said they were getting ready to call to let me know they wouldn’t be coming. Sure....I believe that.) Now, I get a call at 4:40 this afternoon (Sept 1) to let me know that they just realized the replacement window that was scheduled to be installed two days from now didn’t arrive and won’t be here until October. Yes, October! I ordered the windows in March and the job won’t be complete until October - assuming they actually complete the job then. Pella windows are great. I’ve had them in houses I’ve lived in before. Just don’t purchase from Pella Windows and Doors of Austin unless you have infinite patience, can take many days off from work for no reason, and are good with it taking many months to get the job done.

Ordered windows and doors to be installed from Pella. They took a $10,000 prepayment, Months later they stated they would not do the installation. They literally dumped the windows and doors in our backyard, The owner promised to refund our money but when time came he "reran the numbers" and said he had to charge us thousands more than the original bid for windows and doors. He literally said "take it or leave it."

Absolutely the worst experience I've ever had with a service contractor. I was given a quote in April & told that this would be a two day installation. I approved it & financed it, & it was supposed to be installed July 8-9. An estimator came for "precise" measurements, which were all wrong. He was creepy, & I didn't trust him. He was fired not long after. Windows were ordered. Only 7 were correct, 2 were missing. 1 was broken during install. 1 doesn't stay open. Mike came to re-measure. Pella said windows were reordered. They were not. I called several times, & after a few weeks, Mike finally told me they never ordered them because they were confused & needed to come measure AGAIN. I called the owner. This was on 7/28. He did not acknowledge or return my call. I called my sales rep. She said she would have the owner call me. He did not. I called again after a week, & got in touch with Mike & he told me that there was a problem with one of the windows & to make it fit, he'd have to shave off the brick around my window. I said they could not damage the brick on my home for a "custom" window & called the owner & my rep. The owner never called me back.Cara said windows were ordered. I also requested service on the window that won't stay open. I was told I would be contacted - I never was. Mike was confused about the 2 front windows & I resolved the problem myself. No one told me that all the other windows were lost or missing. I wasn't called about my 2nd install, & had to call to get a date. Install date was set for Aug 28th. Aug 29th - emailed a breakdown to the owner. No response until Sept 23rd. Only 3 of the remaining 7 were installed because the other ones were "lost". One was broken during installation. There were windows that were NOT mine on the truck, so clearly no one actually inspected the windows being sent to my home. 8/29, I was told I'd get a call when the product was ordered, after being told there was STILL confusion about the size of 1 of the 3 remaining windows. I was told I’d get a call that day when the product was ordered. I did not. I left a msg. The bedroom window was broken during install in Sept. The reason it was broken during install was that it was the wrong size. Only 6 weeks later in Oct when they came just to repair the broken glass did they tell me that The crew that came in Sept to fix the windows that won’t stay open did not bring the correct balancers with them 10/19/19 - crew came to install window. Despite knowing the window didn’t fit,they installed it anyway & it broke. In Oct, Ursula assured me I’d be getting a “significant” refund, & that my warranty would be extended to start on date the installation was finished. She agreed with me that I should not have to pay nearly full price on this job, & that profit built into the original price was not earned. 10/30, the owner said he wanted to come talk to us. He did not show up, or call to tell me he wasn’t coming. When I called to ask if he was coming, he was extremely rude, yelled at me & did not set another appt to even attempt to apologize. The last window was reordered in Oct. & the installation date was set for 12/21, at which time they said they would also send the service tech to fix the balancers & that they would repair the shoddy grout & caulk job done in prior installs (photos attached). I also sent photos of damaged trim, & trim that was installed completely improperly, creating water incursions & worse. I was assured that everything would be perfect, & that as soon as this was done, they would get me my credit & my new warranty date in writing. 12/21 - another full day of installation & repairs. When the crew arrived, they had 3windows with them - two of them were defective. One was not, & that’s the one that was installed. Following Dec installation, I spoke w/ Ursula, who again reiterated they were going to "make it right" & that I should not have to pay full price & that she'd speak with the owner. I told her what I expected in terms of a credit. As of January 7th, I have never been contacted again.

Anthony and his team did an outstanding job installing our windows and sliding glass doors. Not only was the window installation beautiful and well done -- but they were incredibly professional, polite and focused on completing the job. I recommend him to anyone wanting to update their windows and doors. Thanks again Anthony -- we love our windows and our electric bill was quite a bit lower this summer!

The end to end time we spent getting this project complete was great. Everything was done professionally with great care. The guys installing the windows and doors where craftsmen. Very meticulous and careful with our home and landscaping

We had a great experience from the first phone call to schedule the appointment all the way through the process. We had great communication, timely install at a very fair price for such high quality products

I love my new doors but the local service is very sad. The brick trim for the back door has been on back order for over a month and nobody knows what is going on. It's either a computer glitch or someone else dropped the ball. They don't answer emails. The sales person tries but does not get any support from the team.