Brohn Homes Corporate Office

Shireen, Wes and Belinda were amazing at ensuring our first time home buyer process was as smooth as possible!

Homes are not built to the same standard as other planned communities throughout Austin. Subpar materials, difficult to have a warranty honored, communication breakdown on builder's end.

Recommend that if this is your first home, to look at other builders, as there are several that do better work.

TL:DR: Brohn is disorganized & deceitful. They will not hesitate to drop you even months after the papers have been signed. There are far better options out there and Austinites deserve better.

I'm going to attempt to keep this short but I could go on and on about why you should avoid Brohn like the plague (no COVID joke intended).
Essentially, we were 2 months into our contract w/ money down and building begun. We asked for an inspection, they got annoyed and dropped us. Our exact house (some lot, plan, and exact upgrades) was listed w/in hours for close to $20K more than our contract price. You tell me what happened there.

Before you ask: yes, this is legal. It's written into the contract that they can drop you for no reason w/ just a $500 penalty. Is it right? Obviously not. But clearly "doing the right thing" is not what matters to Brohn. If you're in the Austin housing market right now, I don't have to tell you that $500 means nothing compared to the 2.5 months we were off the market since prices had gone up a ton.

From day 1, when I walked into Anne Ford's office, she was rude and dismissive. Her desk looked like a tornado had come through. When we left, I said to my hubby "I like the place but Anne seemed so disorganized. But she's just sales so I'm sure it'll be fine in the long run." Come to find out, I was very wrong.

It was near impossible to talk to anyone but Anne, even during the build. We asked multiple times to have at least 1 other contact at the company since Anne was usually annoyed with our questions and often gave conflicting information. It was like she was offended when I came to meetings prepared, waving away my questions and making snide remarks about my folder. Truth of the matter was, I felt like I needed to keep things organized or something would go wrong. For us, this was a big purchase and she did not seem willing or able to get things done correctly.

As you can imagine, we didn't have much confidence in the people or the process. So, as many realtors and past buyers had recommended, we asked to get outside inspections done at 3 key points - the first was before the foundation was poured. This, my friends, did NOT go over well. I can't tell you the amount of pushback we got. First, they told us we only had 1 day on which the inspection could be done but they wouldn't tell us what day until near COB the day before. Then, they couldn't release the site plans because they're proprietary. (Shouldn't we be able to have the plans for our own house? How is the inspector supposed to inspect without site plans?)

This was the point where Anne decided we were too much hassle and they could make more money with a different buyer. When corporate called my husband to cancel the contact, they had contempt and vitriol in their voice. They verbally accosted him, spouting accusations that were flat out false, all on Anne's word. It was like being in the twilight zone. The craziest part (I think) was that this was the first time we had talked to anyone else in the company but Anne.

Our realtor, who has been working in the Austin housing market for over 30 years, was floored. He's still floored and advises his clients to avoid Brohn/Waterloo.

Canceling our contract was the first time Brohn had ever done something efficiently. The speed with which they did it makes me believe that they do this often enough that they have the process down pat.

When we had already signed a contract, put almost $10K down, spent over 50 hours making design choices, announced it on all the socials, picked the nursery, spent 2 months planning furniture, and even had our dog pee on the land, we were so sad to have lost our house. We almost didn't try again.

The truth of the matter is, we put up with the poor treatment and disorganization for so long because we thought that's just how it was since it's such a competitive market and we don't have any point of comparison since this is our first house.

Now that we're with another builder, it's a night-and-day difference. They sat down and went through contracts with us and patiently answered questions, they were more than happy to work with us on getting additional inspections (which we don't feel like we need b/c we trust them), and we've talked to multiple people at the company.

It's almost like we left an abusive relationship and now we're with someone who actually has a soul and we're still always a little on edge that something might go wrong. (Review to come on the new builder/community when we're done.)

Ok, so I didn't keep it short. Thing is, I left out so many details but I think you get the picture here. Feel free to message me if you have questions.

My wife and I just bought our first home in with Brohn. The entire experience from start to after closing was great. Shireen Rickelman (sales), West Lambert (contractor) and Makinley LaBure (warranty) were effective communicators, and were quick to respond to any questions or concerns. As first time home buyers it was a lot to take in, but would recommend this team hands down.
Thank you for making this experience a great one. We love our home and our new community.

WARNING: Do NOT buy a home built by this company!
Less than a year after moving into our home, we found a leak. The builders had put a nail straight through one of our water lines, and when the nail rusted, water began leaking, which, eventually caused mold to grow behind out cabinets and refrigerator. They had a plumber come out and take out all the dry wall, that was now wet, and one of our cabinets to find out where the leak was coming from. When they did this, they found that another nail had been shot into an electric wire near our outlet. They told us to wait a couple of days for the wood to dry; meanwhile, they left a super loud industrial fan and a dehumidifier on in our home so that it would dry faster, but since they came on Thursday (they were supposed to come on Wednesday), knowing that it would take 2 full days to dry, we had to wait until the weekend was over for them to come back to fix the giant hole in our wall. When they came back, they decided that it wasn't dry enough, so we had to leave town for a week because we have an infant , and the mold was making us all sick. A week later, they told us they would be out to fix our home on Tuesday, but they only sent 1 guy out to tell us that the wood was dry. He told us they would come back the next day to fix the wall and put our cabinets back, but they never came. We have been out of our home for a week and a half now waiting on them to fix a job that should have been done correctly the first time. Also, we spoke to a few of our neighbors about this who told us they were having the same plumbing issues. This company does not care about the quality of the build. They only care about how quickly they can build houses without thinking about the consequences it will have on the families that move into them. They have no regard for our time or money. Be careful who you trust to build your home.

More issues with the home:
1. The grout was not made at the correct concentration and comes up when I vacuum causing holes in the grout all over the floor.
2. The tiles are not flush- I stub my toes on them all the time and it is hard to push my baby's high chair around the house. Also, it makes it difficult for my baby to walk around.
3. Door hinges have come off.
4. The shower door is not sealed, so water gets all over the floor every time we shower.

I had a fantastic experience building a home with Brohn. West was my construction manager and he went above and beyond in every way. No question or concern was too big or too small. He would patiently explain the build process, ensuring that I understood everything that was going on. I never once felt like I was asking dumb questions. He struck the perfect balance between explaining things thoroughly without a ton of construction jargon that I wouldn't understand, but also not keeping things so simple that I felt like I was being talked down to. He was always ready to go into more detail whenever requested.

West was very responsive to any concerns that arose from the third-party inspector that I hired. He walked me through each report, showing exactly where he addressed every single item. His expertise, obvious care for the customer, and pride in the quality of his work gives me confidence in the quality of the house he built.

Throughout the build process, Shireen was there every step of the way. She patiently answered all of my questions, took me through each and every decision that needed to be made, and kept me informed of progress and any potential delays/changes. Shireen is quite clearly an expert at what she does and her care of me as a buyer really shines through. I never once felt pressure or saw any sign of those skeezy sales tactics that were readily apparent when speaking with other builders in the area. Shireen truly wanted to make sure I was happy with the home I was building and completely comfortable with the building and buying process.

Shireen and West really gave me confidence that I was buying a great home. I spoke with several other builders in the area and Brohn stands out as a company that truly cares about its customers, its employees, and the work they do. There were many reasons I chose to build with Brohn. They earned my trust and I couldn't be happier with my new home.

The community wasnt listed so I am leaving my review here.
I just closed on a property with a first time buyer in your Jarrell Community.

By far ~ this has been a top notch experience for myself as the Realtor and my buyer! The sales Rep - Anne Ford - was incredible. She included me in the updates, was available and responsive to questions, and was overall amazing.

My buyers are out of state Military PCSing here so I was pretty active in the process. The walk through (x2) were clean with very little issues to correct-even on the 3rd party inspections. Nathan Adams was personable and knew his build and his crew. Very Impressive!!! Our walk through woman ~ Racheal Mizzen was on top on things too! Very organized, knowledgeable and just a great person.

We are working with Brooke And her team in Morning star community. These ppl are awesome. So professional and friendly very obliging. Any time I call or text immediately I get a reply. I've worked with so many builders and Brohn homes were the best. I have referred my cousin as well and he's signing the contract in clear creek. I only wish you don't loose these wonderful people. They deserve the best.

Bought my first home with Brohn this past year, and it has been a horrible experience with them. The AC unit has either gone out or stopped working on 5 different occasions. Brohn partners with subpar companies that only care about cost savings and not about taking care of the customer. I would think twice about buying a house with a company that is ok with someone going a week without AC during the summer. Now that the winter is here, the heater is not working. I wish I would have known more details about the warranty policies, and who they partner with.

First time buying and my experience with Brohn homes has been nothing but perfection!
The closing date never changed, our home is gorgeous and I couldn't have asked for a more beautiful home.
Rachele was the person of contact and she truly set the bar high with her quick responses to any and all questions and guidance with this being our first time buying. She called once a week with an update which only made me more excited and even more at ease. Thank you again for everything!
Randa the representative in the warranty department who walked us through any and all warranty questions, she helped us better understand our home and only made me feel more comfortable if anything were to happen. Best of all little to no blue tape when finding errors only VERY minor cosmetic paint, and they fixed it right up:). Overall thank you Brohn Homes for a wonderful experience.